{
  "version": 1,
  "publisher": "Mexela",
  "case_type": "internal_support_operations",
  "reviewed_on": "2026-10-20",
  "title": "Readable ticket messages and exact proxy blocks",
  "before": "A legacy display highlighter rewrote prepared HTML, damaging message structure. Simplified text comparisons missed the markup defect.",
  "change": "Display normal prepared ticket HTML; format bounded internal proxy blocks as multiline textareas; verify actual markup and parsed elements.",
  "recorded_production_browser_result": {
    "nonempty_messages": 50,
    "lines_in_one_proxy_block": 21,
    "actual_line_break_elements_in_one_reply": 25,
    "links_preserved": true,
    "existing_unsent_draft_preserved": true
  },
  "recorded_release_checks": {
    "local_rendering_checks_passed": 18,
    "installed_runtime_and_template_checks_passed": 26
  },
  "current_readonly_verification": {
    "verified_on": "2026-10-20",
    "live_template_matches_reviewed_source": true,
    "live_formatter_matches_current_reviewed_source": true,
    "local_rendering_checks_passed": 18
  },
  "limits": [
    "Internal support display defect; not a customer proxy connectivity resolution.",
    "The recorded browser result describes one bounded check, not every ticket.",
    "No support response-time, availability or revenue improvement was measured.",
    "No customer message, identifier, endpoint, credential or screenshot is included."
  ]
}