{
  "version": 1,
  "publisher": "Mexela",
  "case_type": "internal_support_operations",
  "reviewed_on": "2026-10-20",
  "title": "Multilingual support assistance with original text preserved",
  "before": "The staff ticket page had no integrated local English reading aid. A new aid had to preserve customer originals, technical details, private notes and an existing unsent draft.",
  "change": "Separate read-only incoming English panels; an outgoing bilingual preview requires an explicit staff action before entering the ordinary reply editor.",
  "recorded_incoming_production_browser_result": {
    "translated_customer_panels": 8,
    "original_messages_retained": 15,
    "translation_panels_inside_original_messages": 0,
    "staff_or_private_note_translation_panels": 0,
    "translation_fields_readonly_and_unnamed": true,
    "existing_unsent_draft_unchanged": true,
    "automatic_translation_after_reload_observed": true
  },
  "recorded_outgoing_verification": {
    "verified_on": "2026-10-20",
    "automated_browser_scenarios_passed": 7,
    "real_local_model_synthetic_draft_test": "English to French; explicit apply retained translated text and exact English original in the native editor.",
    "production_check_scope": "Read-only panel presence, empty native draft preservation and private-note exclusion.",
    "production_replies_sent": 0
  },
  "current_readonly_verification": {
    "verified_on": "2026-10-20",
    "incoming_script_style_and_hook_match_current_reviewed_source": true
  },
  "limits": [
    "Internal support-tooling case; not a resolved customer proxy connection incident.",
    "Supported desktop Chrome and available local language models are required; initial setup can require a staff action.",
    "Machine translation needs staff review. Translation accuracy across languages was not established.",
    "The real outgoing model exercise used synthetic text; no production customer reply was sent.",
    "No support resolution-time, service availability or sales improvement was measured.",
    "No customer message, ticket identifier, endpoint, credential or screenshot is included."
  ]
}